FAQs

How can I see your styles on the website?

First, you will need to register on our website. After you have been approved, you can log in and view our entire collection.

Do you have a showroom?

We currently do not have a showroom at the moment. You can view our entire collection online.

Do you do open packs?

Yes, we allow open packs for our denim jeans. Minimum is 8 pieces. Our jackets, tops, shorts, skirts, skorts, and jorts are pre-packs only.

What are your pre-packs?

Our prepacks are 3 smalls - 3 mediums - 2 larges.  8 pieces total.

Do you sell outside US?

Yes.

What is a pre-order?

A pre-order is securing units for styles (an item of merchandise) before it is made commercially available, with the understanding that it will be shipped later. You will NOT be charged for pre-orders in advance. 

I placed a pre-order. When will I be charged for them?

You will be charged for the pre-orders when the goods arrive in our warehouse, have been QC checked, packed, and ready to be shipped out for you.

How can I order with your company?

You can call or email us and provide the following information: Your company name, business address, phone number, Business Tax ID number or Reseller’s Permit, and method of payment. Once your account is set up, you are ready to order!

What is your Return Policy?

Please refer to our Returns & Refunds page for details.

We update our websites everyday for new styles so it is best to check in on a daily basis for you not to miss anything.

How often do you update your website?

We update our site every day to do our best in ensuring our information is accurate and up-to-date.

Can you add me to the weekly email list?

Yes, please email us at contact@spdenim.com